Unplanned downtime arises from an unforeseen event, such as a server failure, natural disaster, or anything that disrupts the network without authorization. The ISP will alert all customers before these events occur so adequate preparations can be made. Planned downtime is anticipated by an ISP, and usually happens for technical and maintenance reasons. An ISP can experience both planned or unplanned downtime.
Downtime refers to the percentage of time that an internet service is inactive. Uptime is the percentage of time that an ISP's internet service is active. Here's a quick FAQ guide on internet uptime for hosted VoIP. And not only that- the other services that hold your business together, not just your phone system, but payment processors, online booking registries, email, web browsers, and customer service interfaces, can all become inaccessible if your internet goes down.Ī short internet disruption may be an inconvenience when you're sending an email to a co-worker, but for a call center or security company, even a few seconds of downtime can seriously disrupt business operations. phones, routers, computers) will matter if your internet is not working. The internet is the backbone of a hosted VoIP phone system. Lower uptime guarantees mean more potential outages and service disruptions, which can completely cripple your ability to make and receive business calls. From a hosted VoIP perspective, a reliable internet connection is crucial for your phone system. Service uptime is a key factor when considering an Internet Service Provider (ISP).